COVID-19 AND YOUR TRAVEL PLANS
LAST UPDATED 24 MARCH 2020
On 14 March President Trump announced that, effective from 03.59 GMT 17 March, the US Government will not permit entry to the USA of any non-US nationals, including British nationals, who have visited (or are resident in) the UK or Schengen Area* countries 14 days or less prior to their travel to the USA. The US Government has indicated that this is a temporary restriction that will last for 30 days.
We will endeavour to keep updating this information as frequently as possible. However, please appreciate that we are currently handling enquiries from existing customers travelling in the next few weeks as a priority, and as things are moving so rapidly, we may not get round to updating the situation as quickly as we would like to. We therefore recommend also checking the information on the Foreign Commonwealth Office travel advisory information pages.
For the most up to date information regarding the USA, please refer to: https://www.gov.uk/foreign-travel-advice/usa/health
For the most up to date information regarding Canada, please refer to: https://www.gov.uk/foreign-travel-advice/canada/health
*Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxemburg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland.
Following the government instruction issued Monday March 23rd we have taken the necessary action to close our offices. Some of our team members are working from home locations and they are handling all enquiries as quickly as possible. We do ask for your patience as we address everything in order of priority.
To assist us during this time, we ask that you do not leave voicemail messages. Instead could we please ask travel agents to email firstname.lastname@example.org and direct customers to email email@example.com. Please provide as much information as you can about your enquiry, and one of the team will get back to you at the earliest opportunity. If you are unable to email us and/or your call is an absolute emergency, please call us on 07981 545674 (for travel agents) or 07818 422 411 (for direct customers). If your enquiry doesn’t relate to a booking then please email firstname.lastname@example.org Outside normal office hours, emergency enquiries will be handled by our out of hours team on 01483 695 719.
Thank you for your patience at this unprecedented time. We will return to the office as soon as government indicates it is safe to do so.