Car Rental

Personal Protection Insurance 
This is an optional extra which provides cover in the event of injury or death to the driver or passengers, plus protection of personal possessions from theft, loss or damage. Your holiday travel insurance may give you adequate cover, therefore, we recommend that you ascertain your need for this insurance before you collect your vehicle, as once accepted, it is non-refundable.

Rental Terms 
Cars are reserved by category, not by specific make, model or engine size. Alamo reserves the right to substitute similar or larger cars at no extra rental charge. Most cars have automatic transmission and air-conditioning.

Airport Arrival 
In cities where Alamo does not have a rental counter inside the airport terminal, a courtesy shuttle service, which generally leaves from outside the baggage claim area, will transport you directly to the Alamo depot.

Rental Charges
All rentals are based on the 24-hour clock. So, if the vehicle is collected at 6pm on July 1st for a two week period, it must be returned to the rental location no later than 6pm on July 15th. A grace period of only 29 minutes is granted. Late returns will be charged at Alamo’s local tariff. Cash is not accepted for any local payments in the USA or Canada.

Age Requirements & Fees 
All drivers must be aged 21 years or over (18 years or over in New York & Michigan, and 25 years or over if renting in Newfoundland and selected British Columbia locations). Additional fees apply if under 25 years, and all drivers must carry a full valid driving licence from their country of residence. Drivers aged 18-24 years incur up to an additional $64.50 per driver per day (rates vary depending on age and state/province). Drivers must be 25 years or older to rent a large van with a seating capacity of 10 or more and certain speciality vehicles. There is no maximum age restriction in the USA or Canada. except in British Columbia where rentals are only available for drivers up to 79 years of age.

Additional Drivers
At the time of pick up, all passengers intending to drive the car must be present and provide their driver’s licence. Digital driving licenses are not accepted. An additional fee per driver per day if applicable is payable locally if not included in your rental and only authorised drivers listed on the Alamo rental agreement are permitted to drive the vehicle.

Partially Used Rentals
We are unable to offer refunds for a car rental that has not been used in its entirety.

Global Positioning System
Alamo offers the option of pre-booking GPS (Global Positioning System) as part of your car reservation. Satellite navigation is available at most depots and on most car categories. We highly recommend that you include it in your rental or, should you have your own with U.S./Canadian mapping, we suggest you take it with you when you travel.

One Way Rentals

AMERICA – Take advantage of our special ‘one way’ no drop fee rentals commencing and terminating at any two locations within Florida (except rentals from the Port Canaveral depot to other Florida locations, which incur a $150 fee for reservations made on/before September 1^st. The fee reduces to $50 for reservations made on/after September 2^nd 2019) or within California (except rentals between July 1st and August 17th when (a) all rentals except Intermediate SUV, Full Size SUV, Convertible, 7 Passenger Minivan, Standard SUV, 8 Passenger Minivan & Luxury Van from downtown San Francisco to Los Angeles, Las Vegas and San Diego locations incur a US$399 charge, (b) all rentals except Intermediate SUV, Full Size SUV, Convertible, 7 Passenger Minivan, Standard SUV, 8 Passenger Minivan & Luxury Van from San Francisco International Airport to Los Angeles, Las Vegas and San Diego locations incur a US$300 charge and (c) Intermediate SUV, Full Size SUV, Convertible, 7 Passenger Minivan, Standard SUV, 8 Passenger Minivan & Luxury Van rentals from all San Francisco locations incur a US$399 charge). One way Convertible rentals commencing July 1st thru to and including August 31st from all San Francisco locations to all destinations will incur a US$350 one way fee. One way rentals for all car types excluding Convertibles commencing July 1st thru to and including August 31st from all San Francisco Downtown locations and returning to Los Angeles will incur a US$150 one way fee and to Las Vegas or San Diego will incur a US$300 one way fee.

The one way drop off fee is based on the map mileage between the two locations for all rental dates (unless otherwise specified):
0 – 200 miles = USD$99
201 – 500 miles = USD$150
501 – 1,000 miles = USD$300
1,001+ miles = USD$500
National depots incur one way fees of USD$399 for all US locations.

CANADA – One way drop fees are based on the map mileage between the two locations:
0 – 50 miles = CAD$50
51 – 300 miles = CAD$199
301 – 800 miles = CAD$300
801 – 1600 miles = CAD$500
1601 – 2500 miles = CAD$750
2501 miles + = CAD$1000

Some restrictions may apply with regards to one-way rentals within Canada.  We will advise you of any restrictions which apply to your journey at the time of making your booking.

Child Safety Seats
Children are required by law to be transported in approved child seats. These must be requested at the time of booking and will be provided by Alamo at a cost of $6.99 per day plus tax with a maximum fee of $70 per every 30-day rental period. A refundable deposit is also required at the time of collection.

Driving Areas 
Cars rented in the USA and Canada may be driven anywhere in the USA and Canada. One way rentals between the USA and Canada are restricted to certain locations and car types and are subject to one-way fees. Cars rented in Alaska must be returned to Alaska unless an authorised one way to a Canada depot is approved, and in this isntance a transborder fee will be incurred. CDW is void when driving on unpaved roads. Vehicles cannot be driven into Mexico.