Cookies And Privacy

Kennedy Travel (Yorkshire) Ltd, trading as North America Travel Service is committed to protecting your privacy. Here we set out what information we collect, how we collect it and what we do with it.  Our Privacy Policy applied to you and is available on our website.

Please ensure that others you represent on your booking are aware of the content of our Privacy Policy and consent to you acting on their behalf.  We will store and use the information you supply to us for the purposes set out in this policy.

Data protection

By giving us your name and personal details, you are consenting for them to be used to process your booking. If you do not agree to our use of your information we cannot do business with you or accept your booking. We take full responsibility for ensuring that proper security measures are in place to protect your information. We must pass the information on to the relevant suppliers of your travel arrangements such as airlines, hotels, transport companies etc. The information may also be provided to security or credit checking companies, public authorities such as customs/immigration if required by them, or as required by law.

Additionally, where your holiday is outside the European Economic Area, controls on data protection in the destination you are travelling to may not be as strong as the legal requirements in the UK. We will not however, pass any information on to any person/organisation not responsible for any part of your travel arrangements. This applies to any sensitive information that you give us such as details of any disabilities, dietary or religious requirements. Please note that where information is also held by your travel agent, this is subject to your agents own data protection policy.

Personal information collected

In order to carry out your request for travel arrangements, we will require full names for each person in your party, a contact address, contact telephone numbers including a mobile, email address and booking details including any details for travel arrangements booked independently. We will also store all email and/or postal correspondence.

Parental consent

Please note that for any minors travelling without their parents/guardians, we will require written permission from a parent/guardian to include the child in a booking.

Processing of personal information online

If you use the forms on our website to order a brochure, make a general enquiry or request a quotation for travel arrangements using our Travel Planner, then you must give your personal data and authorise us to process it. This data can include, but is not limited to, your name(s), address, email address, contact number and payment information. We do our best to protect your personal data however we cannot guarantee the security of your data transmitted via our website and any transmission is at your own risk.

Mobile Messaging Services

By giving us your mobile contact number, you are consenting to this being used in order to contact you through phone calls and whilst on holiday by messaging service.

Where is your data stored and how long is it kept?

All data is stored in the UK. We will keep your information for as long as required. Most data will be purged after 5 years however all information regarding bookings is stored for 7 years.

Transactions by credit & debit card

Our systems will only store the last 4 digits of your credit or debit card number and we do not store any other financial information. Our merchant service provider has their own Privacy Policy.

Recording of telephone calls

For training purposes, telephone calls may be recorded. All recordings are, and shall remain our sole property and are stored for 7 years.

Marketing

We may also send you emails with details of special offers, inspirational ideas and competition details from time to time. If you do not wish to receive these please advise us by unsubscribing using the unsubscribe option at the bottom of the marketing email. Please note that your information provided to us is only used by companies within our group. It will never be shared with third party companies.

Cookies

We use cookies to ensure that we give you the best experience on our website, and to help us understand how you use our website so that we can find ways of improving that experience in the future. If you continue to use this website as normal, we will assume that you have granted us permission to use cookies. If you choose to block cookies, using your computer browser settings/preferences, you may find that our website does not function as expected. Cookies are safe as they cannot be used to disseminate viruses and they can’t be executed as code. We also use Google Analytics to collect statistical data about visitors to our website. We collect his information in a way that does not identify you and the data is not shared with anyone else. In addition to this we use Google remarketing features to display ads on the Google Display Network. This means Google may display ads on sites across the web which are linked to a former visit to our site.

Third party cookies & links to other websites

We also use third party sites which may store cooking on your device. We have no control over these cookies. This Privacy Policy does not cover the links to other websites. We encourage you to read the privacy statements on the other websites you visit.

Your rights

You are entitled to a copy of your information held by us. If you would like to see this or to correct any inaccuracies please write to the Managing Director, North America Travel Service, The Kennedy Building, 48 Victoria Road, Leeds, West Yorkshire, LS11 5AF. You will be asked to answer security questions prior to us giving you access to this information. It will be provided to you within one month of receipt of the request. You are also entitled to request that your information be deleted, however this is only possible once our services have been fulfilled and there is no compelling reason to continue storing it.

How Can We Help?


Your Nearest Branch


North American Travel Service - Edinburgh
North American Travel Service - Leeds
North American Travel Service - Manchester
North American Travel Service - Nottingham
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